Showdown Privacy Policy – Your Data is Safe With Us

1 Introduction

Welcome to Showdown. This Privacy Policy This document explains what information we collect when you use the showdown.im website and its mobile application, how we use it, and how we keep it secure.

Showdown is a trusted online gaming and Sports Betting platform for users in Bangladesh. We firmly believe that keeping your personal information private is our ethical responsibility. This Privacy Policy a written commitment to that responsibility.

By creating or continuing to use an account on the Showdown platform, you agree to this privacy policy. This policy is part of our Terms & Conditions We recommend reading this alongside the

2 Information We Collect

Showdown collects several types of information from you. This data is needed to keep your account secure, improve our services, and meet legal obligations.

3 Use of Information

Showdown uses the information we collect for the purposes outlined below. Each use has a legitimate and reasonable basis, and your Privacy while keeping that guaranteed.

• Account Management: To complete registration, login, password recovery, and account verification.
• Transaction Processing: To process deposits, handle withdrawals, and ensure bonuses are properly distributed.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To analyze user behavior and improve platform performance and experience.
• Customer Support: To promptly resolve your questions, complaints, and support requests.
• Legal Compliance: To comply with applicable laws and regulatory guidelines and to generate required reports.
• Personalized Experience: To show you relevant promotions and offers based on your preferences — but only with your consent.

Your information will never be used beyond its original purpose. If we need to use it for a new purpose, we will obtain fresh consent from you.

4 Data Sharing & Disclosure

Showdown never sells your personal data to third parties. However, certain information may be shared in a limited number of specific circumstances.

• Payment Processors: Financial information is shared with Mobile Pay, Nagad, or your bank as needed to process deposits and withdrawals.
• Law Enforcement: Specific information may be disclosed in response to lawful requests from courts or government authorities under Bangladeshi law.
• Technology Partners: Trusted technology service providers may access limited data to operate the platform, but they are not permitted to share it with anyone else.
• Security Investigation: Information may be shared with relevant authorities if required to investigate fraud or unlawful activity.

5 Cookies Policy

The Showdown website and app use cookies and similar tracking technologies to help improve your browsing experience.

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring the platform's core functionality.
• Analytical Cookies: Used to understand how users interact with the platform. These do not contain any personal information.
• Preference Cookies: Used to remember your language, theme, and other preferences.
• Security Cookies: Helps protect your account and prevent fraud.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

6 Security Measures

Showdown uses industry-leading technology and practices to protect your data. Our security framework operates across the following layers.

• Transmission Encryption: All data transmitted from your browser to our servers is encrypted using TLS/SSL.
• Storage Encryption: Sensitive data at rest is secured with AES-256 encryption.
• Regular Audits: Regular system audits and vulnerability assessments are conducted by independent security experts.
• Access Control: Only authorized personnel can access specific data, and all access is logged.
• Two-Factor Verification: 2FA is available to keep your account secure.

7 Your Rights

As a registered user of Showdown, your Privacy comes with a number of important rights.

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information in your account.
• Right to Erasure: You may request deletion of your data under certain circumstances — however, some information may be retained where legally required.
• Right to Restrict Processing: You may request that your information be used in a limited way in specific circumstances.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.
• Right to Lodge a Complaint: If you have concerns about how we use your data, you can contact our support team directly.

To exercise any of these rights support@showdown.imto send us an email. We will respond within 30 business days.

8 Data Retention Period

Showdown does not retain your data longer than necessary. Retention periods by data type are outlined below.

• Account Information: For the duration of active account status and up to 5 years after closure for legal requirements.
• Transaction Records: A minimum of 7 years, as required by financial regulatory guidelines.
• Customer Support Contact: Up to 2 years after a complaint is resolved.
• Analytical Data: In anonymized form for up to 2 years.

Once the retention period expires, data is securely deleted or fully anonymised.

9 Minor Protection

Showdown is strictly for users aged 18 and above. We never knowingly collect information from minors.

• Date of birth is verified at registration, and users under 18 are not permitted to create an account.
• If we become aware that a minor's data has been collected, that account will be immediately closed and the data deleted.
• If parents believe their child is using our platform, please support@showdown.imto get in touch.

10 Policy Changes

Showdown may periodically update this Privacy Policy may be updated. If any changes are made, we will notify you in the following ways.

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email.
• You will be notified via a popup notification when logging in to the platform.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. If you do not agree with the changes, please close your account and contact us.

11 Contact Us

This Privacy Policy If you have any questions, concerns, or requests regarding this, please get in touch. Our data protection team is always ready to help.

For more information, visit our FAQ Page view or About Us page.